FAQs

Frequently Asked Questions

Most frequent questions and answers

Company corporation

Our company is headquartered in Shenzhen, China. We have a branch in Zhejiang Province.

Actually we are a marketplace in home stuff products. We cooperate with more than two hundred high-quality suppliers, make our distributors can easily buy large home stuff products in your local.

Sure! You will welcome to came to our warehouse for visit, test sample, pick up goods, or for a cup of coffee.

Novahomestuff is under by Anway Import and Export Co., Ltd.

Orders and shipping

After you settled the payment, it usually takes 1-2 days for the payment arrival. We will ship the goods within 1-3 after received the payment.

We work with UPS, DHL, Fedex, but for some bulk goods, we will arrange logistics companies to arrange transportation to save freight. We will inform you of the shipping company information before shipment.

Of course, we can do that. Please provide your customers address to us when you place the order.

Yes, all price included taxes cost and shipping cost.

Sales and after-sales policy

The retail price of each cooperative dealer cannot be lower than our retail price guide price.

Money refund or send you a new one.

If any accessory parts is damaged during three months warranty time, we will send you a new parts for free.

Yes, we will provide you with a guide video for product installation.

Payment Issues

We accept transactions in USD, EUR and GBP, we have local bank account in your country, and the arrival date is 1-2 days.

As you know, we are not an online retailer, we are a B2B wholesaler, T/T would be good for us.

Yes, when the products inventories is getting less and less, we could help us clients to keep the stock with deposit.

We provide bank accounts in China, Hong Kong accounts, Euro accounts and USD accounts.
If the payment is unsuccessful, we will provide you with other payment methods.

Leave your questions here, we will get back to you in three hours working day. Promise!